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Contact us

Customer Distribution

To provide customers with quality meat processing machine and improve the pre-sale, sale and after-sales service is our company's service goals; To meet customer needs is an important part of marketing. To the majority of new and old customers, our factory provide the following service commitments:
 
First, Pre-sale Service
1, The company provide the user details of the company all product-related information and quality.
2, To provide users with product technology seminars, including product use and maintenance, assembly, product features and other technical issues, the company will send the best engineering and technical personnel for customer service and technical seminars.
3, The company set up service hotline(+8618595717505) for users to answer various questions and problems related to the product.
 
Second, Sales Services
1, New users, the marketing department telephone contact the customer, ask the goods acceptance, including product quality to meet customer needs, mode of transport, packaging and other customer requirements.
2, Introduce products to users, and to assist users to install, introduce the use of methods and technical requirements.
 
Third, After-sales Service
1, If our products appear quality problems, customer complaints received within 24 hours to give a reply.
2, If the product quality problems, the company is responsible for repairs, until the customer satisfaction.
3, Our company will provide a perfect online service system, if the product includes any quality, use, and other related issues, you can also feedback online or directly to E-MAIL form(diana@machinehall.com); We will reply in the shortest time.
 
Fourth, the conditions of service identification
1, There are quality problems during the warranty period, if indeed caused by the product itself, our factory will provide gratis services.
2, There are quality problems during the warranty period, as a result of customer reasons, our factory will provide preferential paid services.
3, Quality problems after the warranty period, my company is willing to continue to provide preferential services.
 
Our service aim: For the user service, responsible for the user, Make customer satisfied.

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HENAN GELGOOG MACHINERY CO.,LTD